Ordering and Shipping
By Phone: Monday to Friday (closed Statutory Holidays)
• Edmonton 8:00 am - 4:30 pm 780-462-4430 or 877-449-8838
• Ft. McMurray 9:00 am - 4:00 pm 780-715-0440
• Grande Prairie 8:30 am - 12:00 pm, 1:00 pm - 4:00 pm 780-402-9808 or 877-449-8831
• St. Paul 8:00 am-6:00 pm 780-645-3590
By Fax: Orders can be faxed. Please include your customer name and contact information and a Purchase Order number (if applicable) for all orders.
• Edmonton 780-462-4876
• Ft. McMurray 780-715-0447
• Grande Prairie 780-538-1227
• St. Paul 780-645-5627
By E-mail: Orders can be emailed to firstname.lastname@example.org, Please include your customer name and contact information and a Purchase Order number (if applicable) for all orders.
On-line: Orders can be placed online by using our online e-store solution. Visit www.pegasuspaper.ca to register and enjoy 24/7 online ordering and inventory verification. Orders will be processed and confirmed during regular business hours.
Orders can be cancelled prior to the order shipping. Typically, local orders are picked on the same day if the order was placed before 2pm MST. Out of town orders are processed by end of business the following day.
All orders placed on the regular order days are shipped from our warehouse via Pegasus Paper or its Agent's vehicles unless otherwise specified. Pegasus Paper will attempt to accommodate rush orders, however, shipping charges may be applied.
Customers may pick up orders during showroom hours. No appointment is required. Walk-in orders are also welcome.
Items that are not regularly stocked can be requested. Special orders are non-returnable.
- Contact your local Sales Representative today for more details.
- RETURN POLICY: All returns require a Credit Authorization (CA) number issued by your Sales Representative, Delivery Driver or Customer Service Representative.
- A claim for the CA# must be made within 30 days from the receipt of goods. Please indicate which items you are returning and indicate the reason for your return. Please specify the return reason for each item if there is a different reason.
- NO RETURNS WILL BE ACCEPTED WITHOUT A VALID CA#.
- All goods must be returned in it’s ORIGINAL PACKAGING and in saleable condition, unless the return was due to shipping damage or a quality issue,. .
- Inadvertent shipping of the wrong item will be accepted for return provided it is in original packaging and has not been soiled, damaged or altered in any way.
Shortages or Damaged Product
If a product appears damaged or there is a product short on the order, please notify your delivery driver to receive a Credit Authorization. Shortage claims on shipments shipped via a third party will not be honoured.
Granted at the discretion of Pegasus Paper/Lone Wolfe Distributors
- Payment terms: To be determined on approved credit. We reserve the right to withhold shipments, without notification, on overdue accounts.
- Credit cards: Payment by Visa and MasterCard are accepted prior to shipment.
PLEASE SEND PAYMENTS TO:
2004 80 Ave. Edmonton, AB T6P 1N2
109 - 6901 98 St. Clairmont, AB T0H 0W0
500 - 5556 50 Ave. St. Paul, AB T0A 3A1
Lone Wolfe Distributors:
10010 Marshall St. Ft McMurray, AB T9H 3H9
Call us at: 780-462-4430 or 1-877-449-8838
Fax us at: 780-462-4876
Prices listed are subject to change without notice.